ThinkAnalytics™ today revealed that revenues increased 30% year-on-year for the fiscal year ending 31 December 2019, particularly driven by strong demand in the US for the ThinkAnalytics personalized content discovery platform and ThinkInsight, its real time dashboard and big data analytics solution.  Reflecting the firm’s substantial investments in the US and the expansion of its Los Angeles office, the company has added names including HBO and DirecTV to its client roster.

Looking ahead, ThinkAnalytics expects the majority of its customer base to implement ThinkInsight in 2020. ThinkInsight’s real-time dashboard and analytics help video service providers make faster and more informed business decisions about the user experience, recommendations efficacy and content upsell, to boost viewer engagement and loyalty.

The latest metrics from ThinkAnalytics’ customers show that, after going live, they see churn reductions of 5% to 10%; VOD viewing increasing between 25% and 100%; and engagement hours increasing by up to 35%. This uplift is a direct result of using ThinkAnalytics’ accurate search and recommendations to give viewers fast and easy access to the massive array of the content they want to see.

The firm’s continued growth owes much to its broad content discovery and viewer insight technology, taking search and recommendations from being a nice-to-have to an essential tool in a video service provider’s marketing and business arsenal. Its expanding range of AI and machine learning algorithms and techniques, combined with editorial/human curation and unrivalled metadata enrichment capabilities, are supported by its growing team of data and information scientists. ThinkAnalytics now delivers 6 billion recommendations each day to more than 350 million users in 43 languages.

By ploughing profits back into the business’ US operations and R&D, the company has further cemented its position as the pre-eminent force in content discovery and analytics worldwide.

With video service providers investing substantial sums in content acquisition and licensing, they need to better understand viewer engagement behavior to increase ROI and meet their overall business objectives. Because of this market maturity, we are seeing a surge in using not just our market-leading content discovery platform but also ThinkInsight to better inform them with faster decision-making about: how viewers are engaging with content; content and campaign uptake; and real-time efficacy of marketing campaigns. It is all about boosting customer engagement and loyalty through both human and algorithmic discovery combined with accurate real-time insight and the ability to adapt and change rapidly,” said Gabriel Berger, CEO, ThinkAnalytics.

About ThinkAnalytics

ThinkAnalytics is the leading content discovery and viewer analytics solution worldwide, enabling video service providers, studios, broadcasters and media companies to deliver personalized experiences to their customers resulting in significant uplift in viewer engagement, loyalty and ARPU. 

ThinkAnalytics delivers content discovery and viewer insights to over 80 video service providers serving 350 million users in 43 languages with 6 billion recommendations per day.

Customers include: HBO, DirecTV, Liberty Global, Rogers, Astro, BBC iPlayer, Cox, DAZN, Deutsche Telekom, Proximus, Sky, Singtel, Tata Sky, and Vodafone.


Kauser Kanji has been working in online video for 19 years, formerly at Virgin Media, ITN and NBC Universal, and founded VOD Professional in 2011. He has since completed major OTT projects for, amongst others, A+E Networks, the BBC, BBC Studios, Channel 4, DR (Denmark), Liberty Global, Netflix, Sony Pictures, the Swiss Broadcasting Corporation and UKTV. He now writes industry analyses, hosts an online debate show, OTT Question Time, as well as its in-person sister event, OTT Question Time Live

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