What if Netflix or BBC iPlayer could run entirely without human input? This report explores that provocative question in depth, using today’s AI capabilities as a starting point — and projecting how every major function of a streaming service could evolve over the next 1, 2, and 5 years.
From encoding and metadata to scheduling, pricing, commissioning, CRM, content delivery, UX, and advertising, we map how AI is already reshaping the glass-to-glass OTT process and how close we are to autonomous operations.
Drawing on real-world examples, visionary use cases, and strategic implications, this is a must-read for streaming leaders preparing for a future where AI isn’t just an assistant but a fully-fledged operator. With practical insights and a clear framework, the report also explores what remains uniquely human and where oversight, creativity, and governance will still be required in a world of algorithmic automation.
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ABOUT KAUSER KANJI
Kauser Kanji has been working in online video for 19 years, formerly at Virgin Media, ITN and NBC Universal, and founded VOD Professional in 2011. He has since completed major OTT projects for, amongst others, A+E Networks, the BBC, BBC Studios, Channel 4, DR (Denmark), Liberty Global, Netflix, Sony Pictures, the Swiss Broadcasting Corporation and UKTV. He now writes industry analyses, hosts an online debate show, OTT Question Time, as well as its in-person sister event, OTT Question Time Live.
