How do you know how many people have watched a title on your OTT service? How do you know how much of the show they watched? Whether they switched off after six minutes or enjoyed it so much that they immediately binged through the rest of the season? What content should you recommend they try next? And can you infer (if not measure outright) how highly your subscribers value your catalogue or if they’re about to churn? 

These are just some of the questions we asked our panellists at OTT Question Time #24 (Thursday 10 December, 4pm UK). Together with Julie Lefevre, founder of JL-Insights and formerly of ViacomCBS and Discovery, Bhavesh Vaghela, CEO of Singula Decisions and Marty Roberts, CEO and co-founder of Wicket Labs, we did an intro to OTT analytics and discussed:

  • The various approaches to analytics from using log files to sophisticated solutions 
  • The technologies underpinning analytics (e.g. data gathering and mining)
  • The most important metrics and KPIs for OTT broadcasters and service-providers
  • Using analytics to increase ARPU and reduce churn
  • Using data to inform buying and producing new content for your catalogues
  • And is there just too much data? How do broadcasters and service-providers glean actionable insights from the mountain ranges of information that they receive?

Note: evidently we had a technical issue (or I somehow inadvertently found and activated the keyboard shortcut to pause recording) so the last couple of minutes of the video is missing. Sorry!



Kauser Kanji has been working in online video for 19 years, formerly at Virgin Media, ITN and NBC Universal, and founded VOD Professional in 2011. He has since completed major OTT projects for, amongst others, A+E Networks, the BBC, BBC Studios, Channel 4, DR (Denmark), Liberty Global, Netflix, Sony Pictures, the Swiss Broadcasting Corporation and UKTV. He now writes industry analyses, hosts an online debate show, OTT Question Time, as well as its in-person sister event, OTT Question Time Live

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